PAK Celebrates Customer Service Week with a Strong Focus on Service Excellence
PAK Celebrates Customer Service Week with a Strong Focus on Service Excellence
Reinforcing frontline commitment to fast, reliable, and high-quality services
From 3 to 7 October 2022, the Port Authority of Kribi marked Customer Service Week as a key moment to reaffirm its commitment to service excellence and customer-centric performance.
The Port Authority of Kribi (PAK) celebrated Customer Service Week from 3 to 7 October 2022, using the occasion to re-engage its frontline teams around one of its core and fundamental missions: delivering fast, reliable, and high-quality services to port users and partners.
Beyond its symbolic value, this initiative highlighted the importance of continuous mobilization within public institutions, which can sometimes be tempted to rely excessively on their statutory position rather than fully embracing customer engagement at every level. At PAK, service quality is considered a strategic priority, grounded in the belief that port transit should act as a true catalyst for business performance.
PAK’s customer listening approach aims to transform the port’s structural and operational advantages into accessible, user-friendly “soft services”, closely aligned with the real needs of businesses and individuals. By doing so, the port seeks to simplify logistics operations and enhance the overall customer experience throughout the port passage.
The week concluded with PAK’s participation in the Customer Experience Summit organized by CX Touchpoints Group. While the discussions offered a candid and uncompromising assessment of the overall level of customer service quality in the country, PAK drew particular inspiration from the energy, commitment, and innovative ideas of a group of professionals determined to drive meaningful change.
As critical points of entry and exit, ports—like airports—must remain at the forefront of customer service excellence. Through this Customer Service Week, the Port Authority of Kribi reaffirmed its ambition to set higher standards, strengthen trust with its users, and position customer satisfaction as a central pillar of its performance and competitiveness strategy.
