Customer Service Week 2025
PAK Strengthens Its Customer-Centric Culture During Customer Service Week 2025
A week dedicated to service excellence, innovation, and lasting relationships
The Port Authority of Kribi (PAK) celebrated Customer Service Week 2025 under the theme “Building a Sustainable Relationship Together,” reaffirming its commitment to placing customers at the heart of its mission. Through seminars, interactive panels, training sessions, and an innovation challenge, PAK strengthened its culture of service excellence and highlighted the essential role each employee plays in delivering a modern, efficient, and customer-centered port experience.
At the Port Authority of Kribi (PAK), customer service is more than an operational obligation—it is a core value that shapes every action. Built on listening, responsiveness, and continuous improvement, this culture places the customer at the center of the port’s ambitions and performance.
From 20 to 24 October 2025, PAK celebrated Customer Service Week under the theme “Building a Sustainable Relationship Together.” The week brought together staff, partners, and clients around activities aimed at strengthening cooperation, improving service quality, and promoting a shared customer-oriented vision.
A Week Focused on Dialogue and Operational Excellence
The opening seminar—chaired by the representative of the Director General—set the tone for the event. Discussions emphasized operational fluidity, customer satisfaction, and the adoption of customer-focused approaches across all departments.
Two interactive panels followed, producing concrete recommendations to strengthen Kribi’s positioning as a modern, competitive, and client-focused port platform. These discussions highlighted the importance of collaboration and proactive engagement in delivering high-quality services.
Direct exchanges with clients and partners served as another major highlight. Their feedback confirmed the progress achieved by PAK while offering constructive suggestions for continuous improvement. These exchanges reinforce PAK’s commitment to co-creating sustainable solutions with its stakeholders.
Strengthening Internal Engagement
A dedicated training session mobilized employees from all units around a shared belief: every PAK staff member contributes to customer satisfaction. Whether on the quayside, in operational units, or in administrative structures, each employee plays a vital role in delivering reliable, responsive, and people-centered service.
This emphasis on internal engagement reflects a strategic direction: building a long-lasting customer culture powered by an empowered and service-driven workforce.
Innovation and Recognition at the Heart of the Celebration
The 2025 edition included a rich and engaging program—seminars, workshops, giveaways, and the much-anticipated “PAK Customer Challenge,” launched on 10 October to encourage innovation. A special raffle rewarded the most impactful initiative designed to enhance customer loyalty, demonstrating PAK’s commitment to fostering creativity and service improvement.
A Renewed Commitment to Customer Satisfaction
Through this Customer Service Week 2025, the Port Authority of Kribi reaffirmed its ambition to cultivate a customer-centric corporate culture, supported by digital innovations such as the Smart PAK application and mobile payment solutions. These tools reflect PAK’s vision of delivering transparent, efficient, and user-friendly services.
By placing clients and partners at the heart of its development strategy, the Port Authority of Kribi continues to build a future where trust, collaboration, and excellence drive performance and sustainable growth.
