Customer Service Week 2025
Customer Service Week 2025
A week dedicated to service excellence and customer satisfaction
From October 20 to 24, 2025, the Port Authority of Kribi celebrated Customer Service Week under the theme “Building a Lasting Relationship Together.” A week of collaboration, innovation, and commitment to customer satisfaction, bringing together staff and partners around one shared goal: making service excellence a true driver of performance and trust.
At the Port Authority of Kribi (PAK), customer service is more than a promise — it’s a living culture built on listening, responsiveness, and performance. A culture where every interaction matters and every voice counts.
From October 20 to 24, 2025, the PAK joined the global celebration of Customer Service Week under the inspiring theme: “Building a Lasting Relationship Together.”
The event opened with a seminar on streamlining operations and enhancing customer satisfaction, chaired by the representative of the Director General. Experts, staff members, and partners gathered around a common objective: simplifying processes, improving service quality, and ensuring smoother customer experiences.
Two interactive panel discussions generated valuable insights and concrete solutions to make Kribi Port a hub of operational excellence — where every operation adds value and every client benefits from attentive service.
Fruitful discussions with clients and partners also took place, highlighting their satisfaction while encouraging constructive suggestions for continuous improvement. These exchanges strengthened our shared commitment to co-creating sustainable, customer-centered solutions tailored to real-world needs.
Internally, a training seminar brought together all staff members around a strong belief: regardless of their role, each PAK employee is an essential link in the customer satisfaction chain. On the quay, in offices, or in the field, everyone embodies the spirit of a modern, people-centered, and responsible public service.
At PAK, serving means more than meeting a need — it means building trust, creating lasting experiences, and bringing Kribi’s spirit of excellence to life.
A Week of Excellence, Engagement, and Creativity
The 2025 edition featured a dynamic program: seminars, training workshops, distribution of goodies, and the announcement of results for the “PAK Customer Challenge”, launched on October 10.
To further encourage creativity and innovation in customer loyalty, a special raffle was organized to reward the best initiative proposed by staff members — with great prizes up for grabs!
📧 Submission deadline: October 20, 2025
📩 Email address: CSW25@pak.cm
👉 Check the attached documents to explore the full program of the week.
At the Port Authority of Kribi, customer satisfaction is everyone’s responsibility. Together, let’s build a lasting relationship.
